payments & refunds

Credit Card
It is possible for the client to use a credit card and take advantage of the transaction speed and flexibility offered by this payment method. All transactions on our website are secure. Is it safe to pay online using my card? Tegua uses security provided via SSL technology (Secure Socket Layer) that encrypts the communications between the client's computer and our server, so that they cannot be intercepted. Thus, Tegua reserves the right to refuse any order paid by a transaction considered illicit. All and any activities considered illegal will be immediately reported to the competent authorities. How is the credit card payment processed? After selecting the credit card payment option and clicking on 'Place Order', the client is directed to the payment platform where the necessary credit card data needs to be inserted, consisting of the credit card number, expiration date and security code. Finally, clicking on the button 'I validate my payment' will set the transaction in motion.

Cancellation
If the payment is not accepted, an error message will appear in the shopping cart window. In such an event, it is recommended to attempt the transaction again. If the problem persists however, we advise the client to contact his/her bank or credit card issuer for further information. Once the payment is finalised, the amount will be charged from the client's credit card account. If, for any reason, it proves necessary to cancel the order, whether completely or partially, we will reimburse the corresponding amount within a maximum term of 5 working days. The transaction will show on the client's credit card extract after 2 working days, counting from the reimbursement date. To protect our clients from potential frauds, we may ask for additional information to facilitate the payment's assessment. If such a request is made but we fail to get a reply within 3 business days, we will cancel the order and proceed to reimburse the payment. 

Refunds
Should the product not meet your expectations you can return the undamaged product(s) via regular mail to us. We will reimburse the amount including shipping costs after receiving the products in good order. We reserve 2 working days to process the reimbursement. The transaction will show on the client's credit card extract after 2 working days, counting from the reimbursement date.

Warning
Payments are always charged in Euros, even if prices are displayed in other currencies. Some banking entities may charge currency exchange rates. Tegua is totally alien to this fact and is not to be held responsible for it.